Rich Butter Shortbread

Ordering

• All our products are baked fresh to order. We do not bake at the weekend.
• We aim to produce all the products within 3-5 working days from the date of your order but at busy times this may take a little longer. 
• If you place an order, for example on Friday, the earliest we can get your delivery to you will be Thursday.
• You’ll receive an email confirmation from us  when you place an order. PLEASE CHECK THAT ALL THE DETAILS ARE CORRECT INCLUDING THE DELIVERY ADDRESS. If there is anything wrong please contact us immediately. 
• If you have ordered more than one box of pies, please be aware that they could be dispatched separately.

Dispatch

• Our products are labelled with a ‘Use By Date’ and can be frozen for up to six months.
• Our products are delivered chilled. They are delivered in insulated boxes with ice packs to keep the products cool.
• You will need to place the products in a fridge on arrival before the end of the day.
• It is important that you be available to take delivery of your order. We can not accept any responsibility for orders that are delayed due to you not being available for delivery or incorrect delivery instructions.

Delivery

• Your order will be delivered by DPD (Next Day Delivery). You will receive a notification from us and DPD when your order is dispatched.
• If you are not at home when your order is delivered, the driver will leave the parcel by your front door.
• If you are not at home, you can give instructions as to where the order may be left in. This can be a ‘safe place’ or a neighbour. Please follow a link in DPD email to leave instruction.
• Directions for non-numbered houses and difficult to find addresses will help with delivery. Please follow a link in DPD email to leave instruction.
• Do log on to the DPD app or website to track your order and provide any necessary information.
• We do use a courier for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.