Terms & Conditions

These Terms and Conditions (the “Terms and Conditions”) govern the use of www.therealpie.co.uk (“the site”). This Site is owned and operated by Ready Eats Ltd, a company registered in England and Wales with registered number 12163048 whose registered office is 4 Windover Court, Huntingdon, Cambridgeshire, PE29 7EA trading under the name The Real Pie Company.

The purpose of this Site is ecommerce.

By using this site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times. We do occasionally update these Terms & Conditions  so please refer back to them in the future.

1. Site Availability & Information

We take all reasonable steps to ensure that the Site is available 24 hours every day, 365 days per year. However, we will not be liable if the Site is unavailable at any time.

The Site may be temporarily unavailable due to issues such as system failure, maintenance or repair or for any other reason. Where possible we will try to give our visitors advance warning of issues but shall not be obliged to do so.

The site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to the Site.

2. Intellectual Property

All content published and made available on the Site is the property of Ready Eats Ltd and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of the Site.

The copyright and other intellectual property rights of all content on the Site are owned by us or our licensors.

You are permitted to use the Site for your own personal use  and to print and download material from the Site provided that you do not modify any content without our consent.

No part of the Site may be reproduced without our prior written permission.

3. Links to and from other websites

Any links to third party websites located on the Site are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from the Site, it is at your own risk.

If you would like to link to the Site, you may only do so on the basis that you link to, but do not replicate, any page on the Site, and subject to the following conditions:

  1. you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
  2. you do not misrepresent your relationship with us or present any false information about us;
  3. you do not link from a website that is not owned by you; and
  4. your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. If you choose to link to our website in breach of Paragraph 3 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

4. Accounts

When you create an Account on the Site you agree to the following:

  1. you are solely responsible for your account and the security and privacy of your account including passwords or sensitive information attached to that account, and
  2. all personal information you provide to us through your account is up to date, accurate, truthful and you will update your personal information if it changes.

5. Sale of Goods

These Terms and Conditions govern the sale of goods on our Site.

The following goods are available on our Site: Pies, Pasties, Sausage Rolls, Sweet bakes, Cakes and other food items.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on the Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide.

You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Subscriptions

If you have a yearly subscription plan your subscription will be automatically renewed on the anniversary of the original subscription. You will be notified 30 days before your subscription renewal is due. During this period you will have the right to cancel the renewal of your subscription.

7. Payments

We accept Credit Cards and Debit Cards as payment methods on the Site.

The payment provider is Square and any charges on your account will show as  Ready Eats Ltd.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

8. Shipping and Delivery

We deliver to Mainland UK only. We do not deliver to the following postcodes: AB 31-56, BT, FK17-21, GY, HS1-9, IM, IV1-39, IV 40-51, IV55-56, IV63, JE, KA 27-28, KW0-17, PA20-78, PH19-99, PO30-41, TR21-25, ZE.

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • DPD Courier – deliveries may take 5 – 7 business days from Order as all our items are made to order.
  • Royal Mail deliveries may take 5 – 7 business days from Order as all our items are made to order.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You may be required to pay delivery charges in addition to the price for the goods you purchase depending on your order.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Delivery date can not be nominated.

9. Refunds

Refund requests must be made within 48 hours after receipt of your goods.

We accept refund requests for goods sold on the Site for the following reasons:

  1. the goods are broken; or
  2. the goods do not match the description of what was ordered.

10. Limitation of Liability

Ready Eats Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

11. Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Ready Eats Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

12. Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

13. Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

14. Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

15. Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:
Email: help@realpie.co.uk
Telephone: 01293 855380

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